Privacy Policy

You may be required to provide your name, email, postal address, payment information and to choose a password during product registration. It’s important that you submit a working email address as that's where we’ll send your purchase confirmation, links for download, license keys and support details.

When submitting your email address, you are given the opportunity to "opt-in" to our newsletter. By opting to receive this communication, we will send you regular emails containing relevant product and service information, new product and upgrade information, and any special offers that we think may be relevant to you.

If at any time you wish to opt-out from our newsletter communications, please follow the unsubscribe link contained in the emails, or email us with your request to be removed from our mailing list. When you officially “unsubscribe” through our links or site we commit to remove the email address from our mailing lists as soon as possible, and usually before the next mailing. From that point you will no longer receive our newsletters or special offers. However, please take note that if you purchased software or downloaded trial versions in the past or if you decide to purchase or download a trial version again after you’ve unsubscribed, we may still send you service emails directly related to these transactions, such as order confirmations, product notices, expiry notifications, bug fix notifications, security alerts, compatibility notifications, or enhancements.

Avanquest Software is the sole owner of information collected on this website. We will not sell, disclose, or rent this information to others except if required to by contract or through a legal proceeding or law. We may share aggregated information with our partners and advertisers. However, this information is not linked to any personally identifiable information. Avanquest carefully reviews the privacy policies of partners, affiliates and subsidiaries to ensure that they reflect the same attention and commitment to privacy as

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Using cookies for statistical and analytical purposes – ultimately, it’s all about improving your experience on our site. website uses cookies. Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser.

The Avanquest website does not collect any personal information from cookies. They are used to make the login process easier for our users, to allow the website to track which products you have added to your basket and your preferred country, language and currency, and to track broad user movements for statistical purposes.

Visual Sciences, provider of HBX, our web statistics service, also uses cookies to collect information from our visitors. Visual Sciences has absolutely no access to any personal information from the users. Click here to review their privacy policy.

If you need to correct or update your personal information
We provide a way to correct or update user personal data from our records should information change. If you no longer want to be on our mailing list, see our opt-out process above.
A delay of a few days applies to corrections and updates of personal information as Avanquest attempts to verify the identity of a user requesting such changes to their information before they are made.
To correct or update personal information, send an email to our Customer Service Department or send a letter to:

Avanquest Software - Customer Service
1259 El Camino Real, PMB 167,
Menlo Park, CA 94025-4227 - USA

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Avanquest holds about you, please write to us at the same address:

Avanquest Software - Customer Service
1259 El Camino Real, PMB 167,
Menlo Park, CA 94025-4227 - USA

You will always be warned should we modify this Privacy Policy so that you can continue to be confident about your privacy. This Privacy Policy was last updated on March 21, 2012. When we change our Privacy Policy, we will post a message on our homepage to that effect with a link to the revised Policy. In this way, you will always be aware of what information we collect, how we use it, and under which circumstances we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of email and you will be given a choice as to whether or not Avanquest Software may use their information in this different manner.

If you have any enquiries regarding this Privacy Policy, don’t hesitate to contact us by email.